Frequently Asked
Questions
Straight answers, from the people who run the network.
Samuel Havelock, a retired Navy SEAL and former Major Program Manager at SOCOM, and Phil Dolbow, a retired Army Sergeant Major with 40 years of cybersecurity experience. We are not a faceless corporation. You know exactly who's managing your data, and who's answering your calls.
SOFX isn't a self-serve signup. Fill out a short form with your information and preferred @SOFX.NET username. Once you complete payment, our team reviews your application and manually provisions your account, usually within a few hours, up to 12 if submitted overnight or on a weekend. We then send temporary login credentials to your contact address so you can set your own password.
Yes. SOFX.NET works with Apple Mail, Outlook, Thunderbird, and any app that supports IMAP. We provide written and video setup guides, and real people to help by email or phone if you get stuck.
Every plan includes every feature: private email on the @SOFX.NET domain, AI-free calendar, notes, and task tools, encrypted file storage, audio and video conferencing, and early access to future features and events. No tiers, no paywalls, no hidden fees.
No. Your mail is never used to train AI models, never scanned for advertising, and never profiled. The platform is free from advertising, tracking, and third-party interference.
On U.S.-based servers administered directly by our own team, running on infrastructure from a U.S. cloud provider. The provider supplies the hardware and datacenter; only SOFX personnel manage the systems and hold access to member data.
Nothing but the billing cycle: $9.99 billed monthly or $119.88 billed annually. Every membership includes every feature.
Every membership, monthly or annual, carries a 30-day money-back guarantee: full refund within 30 days of purchase, no questions asked. After that, cancel anytime and billing simply stops. Send refund requests in writing to support@sofx.net. Payment processors may deduct non-refundable fees.
Anytime, through your SOFX.NET account settings. Memberships are billed through Stripe and renew automatically unless canceled before the renewal date.
Real people are available by email at support@sofx.net or by phone at +1 (843) 860-1141, Monday to Friday, 9 AM – 5 PM EST. Members have even had a team member call to walk them through setup.
Question not answered here? Get in touch and a real person will reply.
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